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Hello there! How can we help you? Frequently Asked Questions

Welcome to Brite Support Center where you can find answers to our most frequently asked questions. If you can’t find the answer to the question you are looking for below, please reach out to us via our contact form and we will help you with your specific query as soon as we can.

Who are we? This section provides answers to everything you need to know about Brite as a company, our offerings, security and how to use our solutions.

What is Brite?

Brite is a Swedish licensed Payment Institution and holds a license according to PSD2 2015/2366, which has been implemented into Swedish law by the Swedish Payment Service Act (2010:751). Brite is under supervision by the Swedish Financial Supervisory Authority and is bound by strict regulations relating to the processing of payments. In short, we are a fast, reliable, and secure way to do instant bank transfers where customers can pay and receive money from merchants directly from and to their bank account.

How do I use Brite?

To use Brite, you need to visit one of our merchant's websites where you need to make a transaction. Among the different payment options, you select Brite and follow the instructions prompted on the screen. Neither registration nor software is required to complete the transaction, all you need is a valid bank account.

Is Brite safe?

Brite is a Swedish licensed Payment Institution and holds a license according to PSD 2007/64/EG, which has been implemented into Swedish law by the Swedish Payment Service Act (2010:751). Brite is under supervision by the Swedish Financial Supervisory Authority and is bound by strict regulations relating to the processing of payments. Brite’s service increases the convenience for the end consumer when making a transaction online. When using Brite, a customer initiates the specific transaction that is then carried out by Brite in accordance with the instructions and in compliance with security standards and applicable law. Our obligations to you and the way we initiate payments and process sensitive data are explained in our user agreements. If Brite for some reason would make an error in a transaction, we have to and will compensate the affected user. Brite requires strong account authentication when initiating a transaction, i.e. a transaction cannot be made unless you as a consumer provide your online banking credentials including the two-factor authentication. These credentials are transmitted to your bank in order to execute the transaction. Your credentials are not stored anywhere and cannot be used to initiate other payments given the dynamic (one-time-off) character. We want to ensure you that Brite is just as safe as any other payment that you make. Brite complies with the same security standards, including data handling and encryption, like your bank.

How can I get in touch with Brite?

Please email us at support@britepaymentgroup.com, we will respond to your queries within one working day.

I get an error message when I’m trying to complete the transaction. What should I do?

Firstly, check if funds were drawn from or deposited to your bank account. If yes, the transaction will be completed within 1-2 days depending on the merchant that you used. 

Secondly, please send an email to support@britepaymentgroup.com with a screenshot of the error message, the name of the merchant, your bank’s name, your name, and contact details. Once we have all the necessary details, we will investigate the issue and get back to you within one working day.

I’ve completed the transaction, but the merchant hasn’t received my money yet. What should I do?

Transactions through Brite is usually completed within minutes. However, depending on which merchant you’re using there can be an error on their side. Please reach out to the merchant directly.

If you still have questions or concerns regarding your transaction, please send an email to support@britepaymentgroup.com with the name of the merchant, your bank's name, your name, and contact details. Once we have all the necessary details, we will investigate the issue and get back to you within one working day.

I’ve made a transaction through Brite. How do I know which merchant the transaction has been made to?

If you’ve made a transaction through Brite but cannot remember which merchant it was, just send an email to support@britepaymentgroup.com with the transaction details that you have and we will get back to you within one working day.

What are your terms and conditions?

You can read about our terms and conditions here.

What is your privacy policy?

You can read about our privacy policy here.